Waymo's World's Most Experienced Driver

Designing the Identity and Interaction Experience of the Waymo Driver

About the Project

Waymo has been on a mission to make it safe and easy for people and things to get where they’re going. To achieve that mission, Waymo relies on people's trust on its driver technology. However, there were problems in building human machine relationship. Our team helped Waymo solve communication and interaction issues between people and the Waymo driver.

Timeline

3 Months

My Contribution

  • User Research
  • Analysis & Synthesis
  • Design Strategy
  • UX Architecture
  • User flow concepts
  • 3D Modelling & Simulation

Teammates

  • Ashwin Mohan
  • Nancy Tsai
  • Joseph Robinson
  • Ruoyi An

IP Status

Purchased in March 2020 BY Waymo LLC*

*The design and development work are under NDA.

The Design Brief

How might we make the waymo driver trustable and approachable so that people are willing to book a ride

WHAT YOU NEED TO KNOW

How do we build trust through design?

What I learned

  • How to draw insights from today's experiences to inform future technology
  • About autonomy and its perception; in all sense of the term(s)
  • How to align a multi-disciplinary team's skills and priorities
  • How to modify interaction principles to design new mental models
  • How to create a collective vision that excites everyone in the team
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The assets of this project are under strict NDA. To learn about my contribution and impact, please reach out

You can find a short Write Up about this project on Waymo's official blog

Waymo Blog